Refund Policy – ERIX SPORTS LLC

Last Updated: 

At ERIX SPORTS LLC, customer satisfaction is our priority. This Refund Policy explains when and how you may return products and receive a refund.

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1. Business Information

• Legal Entity: ERIX SPORTS LLC

• Missouri Registration Number: LC014689980

• Returns Address:
  117 S LEXINGTON ST
  HARRISONVILLE, MO 64701
  USA

• 📧Business Email : help@erixsports.store 

  📞Business Phone Number : +1 (401) 314-4449
  📬 physical Address 117 S LEXINGTON ST, HARRISONVILLE, MO 64701

All returns must be sent to the above address.

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2. Return Eligibility

To be eligible for a refund:

• Time window: Returns must be initiated within 30 days of delivery.

• Condition: Items must be unused, unwashed, undamaged, and in original packaging with all tags attached.

• Exclusions: Final sale items, gift cards, and certain clearance products are non-refundable (clearly marked on product page).

• Proof of purchase: Order number or receipt is required.

Sports equipment exception: For hygiene reasons, items such as mouthguards, compression gear, and undergarments are final sale unless defective.

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3. How to Request a Refund

Step 1: Contact us at [Insert your email address] with:

• Order number

• Item(s) you wish to return

• Reason for return (optional but helpful)

Step 2: We will respond within 2 business days with a Return Authorization (RA) number and instructions.

Step 3: Package the item(s) securely and include the RA number inside. Ship to:

ERIX SPORTS LLC – Returns
117 S LEXINGTON ST
HARRISONVILLE, MO 64701

Step 4: Once received and inspected, we will process your refund (see Section 6).

⚠️ Do not send returns without an RA number – they may not be processed.

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4. Return Shipping Costs

Return shipping costs are non-refundable unless the return is due to our error.

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5. Restocking Fee

• Standard returns (customer's choice): A 15% restocking fee may apply to returns without original packaging or missing tags.

• No restocking fee for defective items or our errors.

We will notify you before deducting any restocking fee.

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6. Refund Processing Timeline

Once we receive your return:

1. Inspection: 3–5 business days

2. Approval notification: You will receive an email confirmation

3. Refund issued: Within 7 business days of approval

Refunds are credited to your original payment method (credit card, PayPal, etc.). Depending on your bank, it may take 5–10 business days to appear on your statement.

Partial refunds may be granted for items not in original condition, with visible wear, or missing parts (at our discretion).

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7. Late or Missing Refunds

If you haven’t received a refund after 10 business days from approval:

1. Check your bank account again.

2. Contact your credit card company (processing times vary).

3. Contact your bank (some take additional time).

If you’ve done all of the above and still have not received your refund, please contact us at [Insert your email address] with your order number.

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8. Exchanges

We do not offer direct exchanges. If you need a different size or color:

• Return the original item (per this policy)

• Place a new order on our website

This ensures you receive the correct item as quickly as possible.

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9. Defective or Incorrect Items

If you receive a defective, damaged, or wrong item:

• Contact us within 7 days of delivery at [Insert email address]

• Include photos of the defect or incorrect item

• We will provide a prepaid return label and ship a replacement at no cost, or issue a full refund including original shipping charges

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10. Contact Information for Refund Requests

ERIX SPORTS LLC – Customer Support
📍 117 S LEXINGTON ST, HARRISONVILLE, MO 64701

📧help@erixsports.store 

📞 (401) 314-4449
📬 117 S LEXINGTON ST, HARRISONVILLE, MO 64701

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ERIX SPORTS LLC reserves the right to update this Refund Policy at any time. Changes will be posted on this page.